Shipping Information
The shipping process for destinations within New Zealand is automated on this site and the cost is based on the size of the artwork purchased.
If you wish to purchase an artwork outside of New Zealand, please get in touch here so we can find a solution for you.
We try our very best to ship orders as soon as possible, however, we ask you to allow up to 7 days for unframed paintings and up to 14 days for framed paintings to leave the studio. If there is a delay (eg. custom framing), I will let you know.
If your order is time sensitive, please communicate this so we can find a solution.
Returns & Refunds policy
In the unlikely case that you are not happy with the artwork you have received, you are entitled to return it and receive a refund.
The deadline for canceling an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail artist@juliasternkopf.com
We will reimburse you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were received in the last 7 days
The goods are not damaged
The good were not personalised for you (eg. commissioned)
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
810 Kane Road, 9382 Hawea Flat
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail artist@juliasternkopf.com
